Refund policy

RETURN POLICY

Return requests must be submitted within 10 calendar days of confirmed delivery. Merchandise may not be shipped back until return authorization and instructions have been provided.

To remain eligible for return, the item must be in the same condition in which it was received. It must not have been installed, filled with fluid, altered, disassembled, programmed, damaged or otherwise used. All factory markings, identification tags, labels and included components must remain present and intact.

The following items are not eligible for return:

• Transmissions or components that have been installed or test-fitted
• Units that have been filled with fluid or operated
• Products that have been opened, modified, programmed or disassembled
• Electrical parts, control modules, sensors and programmed components
• Special-order, custom-built or specially sourced merchandise
• Items with missing, removed or altered identification markings
• Sealed products that have been opened
• Merchandise returned without prior authorization

Return authorization only permits the merchandise to be sent back for inspection. It does not guarantee approval of a refund.

All returned items are inspected upon arrival to confirm identity, condition and eligibility. Approved refunds will be issued back to the original payment method. Original shipping charges are non-refundable, and return shipping is the responsibility of the customer unless we shipped an incorrect item or the merchandise arrived damaged.

Any shortage, incorrect product or shipping damage must be reported within 72 hours of delivery. Photos of the merchandise, packaging, shipping label and affected areas may be required. All boxes, pallets and packing materials should be retained until the matter has been fully resolved.